This Directorate is responsible for receiving complaints from the members of the public.  The Directorate is based at then DCI Headquarters Nairobi.

Members of the public are informed to physically visit the public complaints offices to present their complaints for investigations or write to the Director, Directorate of Criminal investigations. P.O BOX 30036 – 00100, Nairobi. Or email: director@dci.go.ke.

Services Offered By The Public Complaints Directorate

1. Receiving and recording all complaints made at DCI Headquarters and advising on the appropriate action to be taken.
2. Receiving and investigating complaints against police made at DCI headquarters as directed by the DCI.
3. Receiving complaints and conflicts of interests reported against police officers.
4. Providing feedback to members of public on the progress of investigation of complaints and the outcome once investigation is completed.
5. Members of the public are also advised to lodge their complaints in any Regional Criminal Investigations Offices, County Criminal Investigations Offices, Sub-county Criminal Investigations Offices or Police Stations.
6. The public complaints office does not handle complaints that are civil in nature.