The unit is one of the Directorates found at DCI Headquarters Nairobi and was formed in the year 2001.

Functions:

• To receive and record all complaints made at DCI Hqrs and advise on the appropriate action to be taken.
• Receive and investigate complaints against police made at DCI headquarters as directed by the DCI.
• Liaising with the office of the Inspector General of Police, Internal Affairs Unit, Office of the Director of Public Prosecutions, Independent Policing Oversight Authority, Omdusman, Regional Counties, Counties and other Police Units on matters of complaints against police.
• Perusing and advising the DCI through legal section on all files forwarded to DCI headquarters on issues concerning complaints against police.
• Maintaining of inquiry registers both general and complaints against police. Also the unit maintains registers of gifts received, gifts given and conflict of interest.
• Writing referral letters of complaints to respective RCIO’s, Counties, Sub-Counties and other sections within DCI Headquarters for action.
• Deals with all complaints and conflicts of interests reported against police officers.
• Give feedback to members of public on the progress of investigation of complaints and the outcome once investigation is completed.